Legal

Terms of Service

These terms govern your use of Parkafella as a driver or a parking owner. Please read them carefully.

Last updated: 1 January 2025

Acceptance

By accessing or using Parkafella, you agree to be bound by these Terms. If you do not agree, please do not use the platform.

Eligibility

You must be at least 18 years of age and have a valid driving licence to use Parkafella as a driver. Parking owners must complete KYC verification.

Bookings

Bookings are binding once confirmed. Refunds for cancellations follow the cancellation policy shown on the parking space before booking (Flexible, Moderate or Strict). If the owner cancels, the driver receives a full refund.

Payment

All payments are processed via Razorpay. By booking, you authorise the charge to your payment method. Platform fees of 5% are non-refundable once confirmed.

Owner Obligations

Parking owners must keep listings accurate, provide safe and accessible spaces, and honour all confirmed bookings. Parkafella may delist spaces that violate these obligations.

Prohibited Uses

You may not use Parkafella for illegal purposes, circumvent security, create fake listings, or harass other users.

Limitation of Liability

Parkafella is a marketplace. We are not responsible for vehicle damage, theft, or driver-owner disputes beyond our damage protection policy.

Governing Law

These Terms are governed by Indian law. Disputes are subject to the exclusive jurisdiction of Mumbai, Maharashtra courts.

Changes

We may update these Terms anytime. Continued platform use constitutes acceptance of changes.

Get in touch

Need a little clarity?

Write to support@parkafella.com.

Parkafella Technologies Pvt. Ltd., Chennai, Tamil Nadu, India.